Nuffield Health Norbury Fitness & Wellbeing Gym - London

Aqsa K.

I had a 12month contract with this gym, they have some serious equipment and hygiene maintenance issues and to top it off the staff are almost as helpful as a brick wall.
I checked 2 months prior to my contract ending if I needed to do anything for the end of my contract as I didn’t not want to renew.
I was told no by the lady at reception. And then they continued to charge me past my end date.
I raised it with them in all methods, email, over the phone and in branch and no one wanted to acknowledge the incompetence of their staff. Because of the staff I had to pay an extra month of fees which is not cheap.
Avoid!! Better off going to The Gym Group in Norbury!!

Mohammed C.

Have been coming to this gym for 15yrs + and even though have attempted, can’t train anywhere else. There’s a community feel to this gym which I’ve experienced no where else, everyone is very welcoming, unlike other gyms that can be intimidating. Staff are also very friendly and welcoming, always resolved any issues I’ve had promptly and professionally. The classes are amazing from HIIT classes, spin, Pilates and yoga to name a few. Also love the added benefits of having a swimming pool, sauna and steam room. Even the tennis courts come in handy during the summer months.

J

When I first joined this gym just after the pandemic, it cost £52 per month. I see it has now increased to £72 per month, nearly 40% higher. In that time we no longer have the spa bath, the cleanliness In the gym is at max a 2/10, equipment is routinely broken, steam room is barely ever cleaned and the gym area is substandard. I think you'd be crazy to join this gym for £72 per month personally.

Maya

Not sure why this place has such bad reviews. Been going here for about 2 years now, staff are always kind and helpful, it’s the little things that count like when my daughter forgot her swimming googles the lifeguard offered her one(unfortunately i couldn’t catch the name but she was lovely the whole time!) The gym has good equipment and in the changing rooms there is even a sauna!! I really recommend it!

Luke W.

Very good gym. Lovely community and excellent pool. Gym equipment and changing areas would benefit from investment - some gym kit is quite tired and repairs needed around changing rooms / sauna / toilets

Chris M.

It's not great. It's clearly in decline, steam room doesn't work most of the time, very tired looking. I only come here as they have a sauna. The air con doesn't work well in summer very hot in the weights area. No point to complain as it will fall on deaf ears.The gym group down the road has better facilities and cheaper - if only they had a sauna/steam room I would leave Nuffield straight away.

Update: I left this gym and on reflection it was the best thing to do. Id rather work out in the park than pay good money for this substandard, rubbishy gym. Even the most basic requirement, ventilation/AC is not met here.

DawidekSk

The worst gym in London. Can't say good word about gym, about members of staff. This place should be closed.. even if you cancle your contract they still charge you. Lol

Tyrone G. (.

Probably the worst customer service of any gym I have ever been to in London.

If I could give zero stars I would

I have been met by high levels of disappointment treatment on a number of occasions. I am a tier 1 member and attend here on the off chance and always wish I never came.
Advice, get a strong manager that isn't afraid to ask the staff to be accountable