1/5
Unfortunately this company awards the candidate every opportunity to FAIL. As a broker, they are good at the "used car sales man tactic" to get you to part with circa £3,500, however, when it comes to the practical training, they 'box-tick' rather than think of the human factor element. They employ a HGV training company with a poor setup (clapped out lorry) and poor instructional skills. I complained twice and was promised they would respond to me. It's been 2 months and im still waiting. They are an expensive disappointment.
Update: further to the response below, I dispute your claims. I repeatedly telephoned your company and Rachel on 28th June (prior to tests) but all day no one answered their numbers.
On 1st July after having passed the reversing test (passed due to my learning off YouTube, as your brokered trainer failed to correctly train me!), I spoke at length with Rachel who dismissed my concerns.
Indeed I did not attend the second retest because as explained to Rachel, I felt you set my up to fail.
In a further telephone discussion on 5th August, I explained in great detail to one of your colleagues my experience and thoughts on how I had been treated, and the list of failures you failed to addressed. He was dismissive and unhelpful and ultimately could not wait to get me off the telephone. He stated he would raise my concerns with customer care.
I never heard anything back since! No contact from any of your colleagues whatsoever.
By all means, if you wish to discuss this further, you have all my contact details.