Smyths Toys Superstores Portsmouth - Portsmouth

Address: Unit 3B, Smyths Toys Superstores Portsmouth, Burrfields Retail Park, Burrfields Rd, Portsmouth PO3 5NP, United Kingdom.
Phone: 2392654973.
Website: smythstoys.com
Specialties: Toy store, Baby store, Bicycle store, Electronics store, Hobby store, Outdoor sports store, Video game store.
Other points of interest: Delivery, In-store pick-up, In-store shopping, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 85 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of Smyths Toys Superstores Portsmouth

Smyths Toys Superstores Portsmouth Unit 3B, Smyths Toys Superstores Portsmouth, Burrfields Retail Park, Burrfields Rd, Portsmouth PO3 5NP, United Kingdom

⏰ Open Hours of Smyths Toys Superstores Portsmouth

  • Monday: 9 am–6 pm
  • Tuesday: 9 am–6 pm
  • Wednesday: 9 am–6 pm
  • Thursday: 9 am–6 pm
  • Friday: 9 am–7 pm
  • Saturday: 9 am–6 pm
  • Sunday: 10:30 am–4:30 pm

Smyths Toys Superstores Portsmouth

Smyths Toys Superstores Portsmouth is a well-known retail store located at Unit 3B, Smyths Toys Superstores Portsmouth, Burrfields Retail Park, Burrfields Rd, Portsmouth PO3 5NP, United Kingdom. The store can be reached by phone at 2392654973 or by visiting their website at smythstoys.com.

The store is known for its wide range of products and excellent customer service. Smyths Toys Superstores Portsmouth specializes in toys, baby products, bicycles, electronics, hobbies, outdoor sports, and video games. Customers can enjoy various services such as delivery, in-store pick-up, in-store shopping, on-site services, same-day delivery, and wheelchair accessibility.

In addition to its extensive product range, Smyths Toys Superstores Portsmouth is committed to providing a convenient and enjoyable shopping experience for its customers. The store offers a wheelchair-accessible car park, entrance, and toilet, making it easy for everyone to access their products. Quick visits are also welcome, ensuring that customers can find what they need without spending too much time in the store.

Smyths Toys Superstores Portsmouth accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, making it easy for customers to complete their purchases. The store has received positive reviews from customers, with an average rating of 4/5 based on 85 reviews on Google My Business.

Specialties

  • Toy store
  • Baby store
  • Bicycle store
  • Electronics store
  • Hobby store
  • Outdoor sports store
  • Video game store

Other points of interest

  • Delivery
  • In-store pick-up
  • In-store shopping
  • On-site services
  • Same-day delivery
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Quick visit
  • Credit cards
  • Debit cards
  • NFC mobile payments

Opinions

This company has 85 reviews on Google My Business, with an average rating of 4/5.

👍 Reviews of Smyths Toys Superstores Portsmouth

Smyths Toys Superstores Portsmouth - Portsmouth
P S.
5/5

Mel is absolutely fantastic! She went above and beyond to make sure everyone had a fair chance at getting hold of a high-demand product. Despite the large crowd and pressure, she stayed calm, friendly, and incredibly organized. A clear and fair system was created which helped keep things orderly and respectful for everyone who showed up early. It’s rare to see someone manage a stressful situation with such professionalism and kindness. Huge thanks to Mel — she truly made a difference! As for the bad reviews, I’ve not been so lucky every time with certain products and I don’t feel the need to slate an individual simply just doing there job, just because I didn’t get what I wanted.

Smyths Toys Superstores Portsmouth - Portsmouth
jerry J.
5/5

Went to buy a cycle for my son today 7 years old Wisdom from the customer service team was very helpful. He spended a lot of time with my son who was very nervous in riding a bigger cycle. Wisdom helped him with his ride and how to correct his way of riding.we are very happy with service Wisdom has provided us today at Smyths toy store Portsmouth. We couldn't thank him when we left the store. Big thanks to Wisdom for his service at the store.

Smyths Toys Superstores Portsmouth - Portsmouth
Luke F.
5/5

Have just spoken to the lovely manager who opened the store early for Pokemon collectors.

I am an avid collector myself and am embarrassed at the treatment of this manager.

If you left a negative review - or contacted head office - you should be ashamed.

She opened the store early (I missed out myself), as they only had 16 packs, to prevent people queuing all night. The people moaning that they arrived at 9am would not have gotten cards anyway as there would have already been a queue.

This manager just kindly dealt with my family and is clearly extremely popular amongst her staff.

Have a look in the mirror people - grow up and set a good example for your kids.

Smyths Toys Superstores Portsmouth - Portsmouth
Zack V. C.
1/5

This portsmouth store is managed in a very dodgy way. High demand items were apparently sold at 6am on launch day...but the store is only open at 9am! It's believed that stocks is being held back for certain staff and their buddies! The hedge end store is far more transparent. I recommend going there...

Smyths Toys Superstores Portsmouth - Portsmouth
MathsLass
5/5

Amazing store manager! Can't believe how much they have gone above and beyond to stop people wasting their time queuing for a product they wouldn't get. (Other stores continued to let the que build for hours knowing they only had 25)

I've seen the comment about letting friends in early to buy, and I can say I've never met the lady that let us in before, but she's now my 6 year olds hero!

I wish more stores would have done this.

Smyths Toys Superstores Portsmouth - Portsmouth
Nukz!
5/5

A manager of this store has been awesome on 2 separate occasions. The pokemon rush has taken over and she has been managing customers perfectly. On the rivals pre order she was so mega organised and sold most pre orders in the country and on the Prismatic box recently she kindly come in at 6am and sold us silly stupid people out in the cold the boxes early. Not her friend or family not cash back handers the upset people are saying. Just silly random pokemon fans. It does matter that it was 3 hours early. There were already more people there qued than boxes. First come first served. It didnt matter it was early. She alone deserved all of the 5 star review. Calling for her job is pathetic. She was amazing.

Smyths Toys Superstores Portsmouth - Portsmouth
Adam L.
1/5

So the shop itself is fine. But come on shutting at 6 on a Thursday? 8pm was always a reasonable time for Parents to be able to get to a toy shop.Especially as Thursday was the late opening day. Shops moan about losing trade to Amazon this is why. Cant believe shop like this would shut so early.

Smyths Toys Superstores Portsmouth - Portsmouth
Shravan K.
5/5

I want to take a moment to highlight the exceptional service we received during our recent visit to your store. Evie, one of your customer service representatives, was absolutely amazing in helping us choose a foldable mat for our first baby boy.

As first-time parents, we walked into the store feeling a bit overwhelmed and unsure of where to start. Evie greeted us warmly and immediately offered her assistance. She patiently guided us to the correct aisle and provided thoughtful recommendations, making the entire experience so much smoother. We especially appreciated her understanding as we took our time selecting products—we had driven 35 miles specifically to handpick toys and items for our baby, and Evie made it completely worthwhile.

We also want to commend the gentleman at the entrance, who greeted us with a big smile and thanked us for visiting. His kindness set a welcoming tone for the entire visit, and his cheerful “good night” as we left left a lasting impression.

It’s people like Evie and the gentleman at the entrance who truly elevate the customer experience. They turned what could have been a stressful outing into a memorable and satisfying one. Thank you for your outstanding service—this visit has ensured that we’ll keep coming back to your store for future purchases!

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