Smyths Toys Superstores Portsmouth - Portsmouth

P S.

Mel is absolutely fantastic! She went above and beyond to make sure everyone had a fair chance at getting hold of a high-demand product. Despite the large crowd and pressure, she stayed calm, friendly, and incredibly organized. A clear and fair system was created which helped keep things orderly and respectful for everyone who showed up early. It’s rare to see someone manage a stressful situation with such professionalism and kindness. Huge thanks to Mel — she truly made a difference! As for the bad reviews, I’ve not been so lucky every time with certain products and I don’t feel the need to slate an individual simply just doing there job, just because I didn’t get what I wanted.

jerry J.

Went to buy a cycle for my son today 7 years old Wisdom from the customer service team was very helpful. He spended a lot of time with my son who was very nervous in riding a bigger cycle. Wisdom helped him with his ride and how to correct his way of riding.we are very happy with service Wisdom has provided us today at Smyths toy store Portsmouth. We couldn't thank him when we left the store. Big thanks to Wisdom for his service at the store.

Luke F.

Have just spoken to the lovely manager who opened the store early for Pokemon collectors.

I am an avid collector myself and am embarrassed at the treatment of this manager.

If you left a negative review - or contacted head office - you should be ashamed.

She opened the store early (I missed out myself), as they only had 16 packs, to prevent people queuing all night. The people moaning that they arrived at 9am would not have gotten cards anyway as there would have already been a queue.

This manager just kindly dealt with my family and is clearly extremely popular amongst her staff.

Have a look in the mirror people - grow up and set a good example for your kids.

Zack V. C.

This portsmouth store is managed in a very dodgy way. High demand items were apparently sold at 6am on launch day...but the store is only open at 9am! It's believed that stocks is being held back for certain staff and their buddies! The hedge end store is far more transparent. I recommend going there...

MathsLass

Amazing store manager! Can't believe how much they have gone above and beyond to stop people wasting their time queuing for a product they wouldn't get. (Other stores continued to let the que build for hours knowing they only had 25)

I've seen the comment about letting friends in early to buy, and I can say I've never met the lady that let us in before, but she's now my 6 year olds hero!

I wish more stores would have done this.

Nukz!

A manager of this store has been awesome on 2 separate occasions. The pokemon rush has taken over and she has been managing customers perfectly. On the rivals pre order she was so mega organised and sold most pre orders in the country and on the Prismatic box recently she kindly come in at 6am and sold us silly stupid people out in the cold the boxes early. Not her friend or family not cash back handers the upset people are saying. Just silly random pokemon fans. It does matter that it was 3 hours early. There were already more people there qued than boxes. First come first served. It didnt matter it was early. She alone deserved all of the 5 star review. Calling for her job is pathetic. She was amazing.

Adam L.

So the shop itself is fine. But come on shutting at 6 on a Thursday? 8pm was always a reasonable time for Parents to be able to get to a toy shop.Especially as Thursday was the late opening day. Shops moan about losing trade to Amazon this is why. Cant believe shop like this would shut so early.

Shravan K.

I want to take a moment to highlight the exceptional service we received during our recent visit to your store. Evie, one of your customer service representatives, was absolutely amazing in helping us choose a foldable mat for our first baby boy.

As first-time parents, we walked into the store feeling a bit overwhelmed and unsure of where to start. Evie greeted us warmly and immediately offered her assistance. She patiently guided us to the correct aisle and provided thoughtful recommendations, making the entire experience so much smoother. We especially appreciated her understanding as we took our time selecting products—we had driven 35 miles specifically to handpick toys and items for our baby, and Evie made it completely worthwhile.

We also want to commend the gentleman at the entrance, who greeted us with a big smile and thanked us for visiting. His kindness set a welcoming tone for the entire visit, and his cheerful “good night” as we left left a lasting impression.

It’s people like Evie and the gentleman at the entrance who truly elevate the customer experience. They turned what could have been a stressful outing into a memorable and satisfying one. Thank you for your outstanding service—this visit has ensured that we’ll keep coming back to your store for future purchases!