Smyths Toys Superstores Bristol - Bristol

Andy Case

Very disappointing. Took the kids to spend their Christmas and birthday money. Most of the shelves were empty. Barely any lego.

I don't know if this is down to getting stock out or maybe there hasn't been any deliveries but we spent hours getting there due to the traffic to find nothing here

Y Faris

A massive thank you to the manager April, who helped my daughter today find her wallet when we thought she’d lost it and she didn’t give up.
She was so professional and sweet to my daughter as she was extremely sad.

Smyths Toys is always our go to place for our kids to buy toys because of the wide variety but today the team proved to be above and beyond when needed.

O Nyr

Compared to many places they have a good selection of Toys , of course you can not find every toy in the world in one place , but here there are lots and lots of Toys. Staff are very friendly and helpful. I can understand why people are frustrated with Smyths not answering every phone call , but staff are busy with serving the walk in customers. Prices aren't that cheap but again not that ex pensive when compared with the online prices.

Alan Fowle

I was a bit disappointed in the store - it's literally a pile it high - sell it fast kind of place and not as big as I thought.

There is a fair amount of choice in the toys, but not as good as other toy shops I've been too. The narrow aisles and high stacked shelves successfully remove any fun from the shop, and just make me want to quickly look around and get out fast. There are no demo areas or toys to try, which is a shame as toy shops should be fun... Otherwise we may as well shop on-line.

The staff are helpful and the shelves are well stacked, but it gets crowded when it's busy and shopping here is a pretty joyless experience... It's literally like going to a supermarket.

I doubt we'll come back as it's just far enough to make it not worthwhile - hopefully Smyth's will modernise the store as other shops are far more appealing.

Rebecca Watson

Went to buy a trike and saw the perfect one on a managers special! Picked up the box and went to pay. To be told the managers special was only for the display one. Nothing on the sign said this. Spoke to a manager who had a "I don't really care" attitude. Left empty handed. False advertising and bad customer service.

rsjpmp

I love our trips to this store. Every time we visit I am so impressed with the customer service. This week I was browsing the push along trike section when a passing member of staff noticed and stopped what he was doing to offer to unlock the trike and take it down from the shelf to show me, without me even asking, everything that could be done to operate it in different ways. I hadn’t intended to buy one, but am now about to purchase. So impressed with the staff, thank you for your help, kindness and patience. My child has a mild form of cerebral palsy which can make shopping trips daunting, awkward and some times very miserable, thank you for making our day better 🙂

Jeremy Burand

Great toy store lots selections but what was really great was the service very polite and knowledgeable. I got served by Lewis he answered all my questions and even took time to find answers yobthe ones he wasn't sure of. Well done!!!! Hope you manager reads this.....also the young lady on the till was great too sorry I didn't her name.

Yanka Koleva

This is the place where I shop regularly, unfortunately the employees inside are terrible, sullen and disrespectful.