Royal Mail Group Ltd - Ellesmere Port

Introduction to Royal Mail Group Ltd: A Comprehensive Guide

Royal Mail Group Ltd is a leading international business with a rich history of delivering letters, parcels, and new products across 40 countries. With over 500 years of experience, the company has established itself as a trusted and reliable name in the postal industry. In this article, we will delve into the main services offered by Royal Mail Group Ltd, explore its location and access, highlight its featured characteristics, provide practical information, and discuss the positive aspects mentioned in reviews from customers.

Main Services

• Shipping and mailing service: Royal Mail Group Ltd offers a comprehensive shipping and mailing service, providing customers with a range of options to suit their needs, including same-day, next-day, and standard delivery.
• Post office: The company operates a network of post offices across the United Kingdom, providing customers with a convenient and accessible way to send and receive mail.
• Delivery: Royal Mail Group Ltd delivers millions of items every year, using a modern and efficient network that spans across the country.
• Parcel delivery: The company offers a range of parcel delivery services, including parcel collection, storage, and delivery, making it an ideal choice for businesses and individuals alike.
• Special delivery services: Royal Mail Group Ltd also offers special delivery services, including next-day and same-day delivery, for high-value and time-sensitive items.

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom. This address provides customers with easy access to the company's services, and the surrounding area offers a range of amenities and services, including:

* Wheelchair-accessible car park: The company's car park is designed to be accessible for customers with disabilities, providing a convenient and inclusive way to access the premises.
* Wheelchair-accessible entrance: The entrance to the building is also wheelchair-accessible, ensuring that customers with disabilities can easily navigate the premises.
* Delivery: Royal Mail Group Ltd offers delivery services to customers in the surrounding area, making it easy to receive mail and parcels.

Featured Characteristics

Royal Mail Group Ltd has a range of featured characteristics that make it stand out from the competition. Some of these characteristics include:

* Digitally innovative: The company is committed to innovation and uses digital technology to improve its services and provide customers with a better experience.
* Climate-conscious: Royal Mail Group Ltd is committed to reducing its environmental impact and has implemented a range of initiatives to reduce its carbon footprint.
* International reach: The company delivers to customers in 40 countries, making it a global player in the postal industry.
* Over 500 years of history: Royal Mail Group Ltd has a rich history that spans over 500 years, providing customers with a trusted and reliable partner.

Practical Information

For customers looking to contact Royal Mail Group Ltd or visit its premises, here is some practical information to keep in mind:

* Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
* Phone number: 3457740740
* Website: jobs.royalmailgroup.com
* Opening hours: The company's premises are open during normal business hours, and customers can contact the company to confirm opening hours.

Positive Aspects from Reviews

Royal Mail Group Ltd has received reviews from customers on Google My Business, with an average rating of 2.3/5. While some customers have expressed disappointment with the company's services, many have praised its reliability and efficiency. Some of the positive aspects mentioned in reviews include:

* Reliable delivery: Many customers have praised Royal Mail Group Ltd for its reliable delivery services, which have ensured that they receive their mail and parcels on time.
* Efficient customer service: Customers have also praised the company's customer service, which has been described as efficient and helpful.
* Convenient location: The company's location has been praised by customers, who have noted that it is easily accessible and convenient to visit.

Overall, Royal Mail Group Ltd is a trusted and reliable name in the postal industry, offering a range of services to customers across the United Kingdom. With its rich history, digitally innovative approach, and commitment to reducing its environmental impact, the company is well-positioned to continue providing customers with a high-quality service for years to come.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.