Parkdean Resorts Camber Sands Holiday Park, Sussex - Rye

George W.

Stayed for 3 nights a few weeks back. Great place, lots to do for kids and adults. Activities were brilliant. Swimming pool was fun and clean. Lovely bar and entertainment room. The amusement area is massive. Also 5 minutes from a stony beach, and maybe 10 minutes from the sand!

Had a slight problem when checking in (got the wrong keys) but was sorted straight away!

Will definitely be returning.

wolfy [.

Upon arrival at our mobile home, we were immediately overwhelmed by an intense and unpleasant smell. The unit was in an unacceptable state -- extremely dirty and showing visible signs of black mold. Both my partner and I have pre-existing medical conditions that make it difficult for us to breathe in such environments, so this was not just uncomfortable -- it was dangerous to our health.

I raised my concerns with the workers on-site, who offered to clean the unit. I asked them to return in 10 minutes as we had to quickly grab something -- but they never came back.

With no support, I was forced to drive an hour and a half back home to get my own cleaning supplies that are safe for my health. After returning, I spent a significant amount of time deep cleaning the unit myself, which was exhausting on top of the extra 3-hour round trip.

To make matters worse, later that night, our carbon monoxide detector went off. We called the support team, and were advised to stay outside for 15 minutes. That alone was deeply concerning -- and now I feel too paranoid to even sleep, unsure if the alarm will go off again.

I’m usually a very positive person, but this experience on day one has left me extremely upset and regretting our decision to stay here. At this point, I’m seriously considering requesting a full refund and leaving early.

I sincerely hope that tomorrow brings some kind of resolution, whether through relocating us to a properly cleaned and safe unit or another solution that restores some level of trust and comfort.

OnAir36854023647

We have left early. I booked and paid over a year ago for a present for my step dad for Father’s Day. I paid for a larger wide berth caravan as there were 4 adults and 1 child. |One which was supposed to have a large front room, a large kitchen area and lots of seating. |We turned up to literally the smallest van available, to then be told we had paid for “nice curtains and cushions” after explaining I had paid for the size and not for curtains (which were falling off) I was then told there was nothing they could do as the park was full (even though on our small street alone there was around 3-4 vans empty & were much larger) |The photos of the van I was told I was staying in was beautiful and what we had was average, along with tiny. |The toilet had cleaning solution left on the seat which had turned it pinky/orange and I had to clean the solution and the pee off the hinges so my 4 year old could use the toilet. |Maintenance were supposed to show up, they never bothered coming.|The park was ok, arcade was small but ok. |The entertainment would have been great but it was so loud it was unbearable & I genuinely thought it was just us however when the main act started quite a few got up to leave and speaking with them they also mentioned it was too loud to enjoy. |I have stayed at Haven on a number of occasions, they have never let me down like Parkdean have. |We won’t be returning and I would suggest looking into Haven for future breaks, it’s cheaper & on the 5/6 parks we have stayed at, you get much more for your money.|I was really disappointed, especially with the caravan. I paid far more than I would have at Haven and got a much smaller caravan. Will not return to Parkdean after this weekend. Pleased to be back in my own home.

Kerry I.

The caravan we stayed in Lydd lodge with veranda was really nice, comfortable and large. There was a few stains on the carpet but clean other than that. Ladies at check in was nice and friendly although caravan was not ready at 4pm so we were given a drink complementary. However we were not allowed in the entertainment/restaurant/bar area as we had a dog. We did not read this was the case before we went and should say on the website. So we were confined to the caravan in the evening, our dog as well as others would be better behaved than a few people we saw there. Parkdean should review this policy, even if they dedicated a doggy section in these areas, they are also missing out on more people spending in there. Location was good, although quite a walk to the sandy beach due to the doggy area. We will not be returning in the future

Sumiisung

Even thought the weather was very temperamental, we had a lovely time. Went with the family and between us had 2 caravans and a chalet. I was in a caravan for 2 with my partner and it was lovely. Even though we were close to the main hub, we found it peaceful and relaxing. During the day we spent time in the arcade with our niece and nephew to keep out of the rain. Had archery and high ropes with our instructor Tyler, who was witty, funny, but very informative and helpful. Amanda from arts and crafts was lovely and explained how to paint our pottery to get the best results. In the Boathouse restaurant we were looked after by Denver on most days. He was kind and funny and just a pleasure to talk to and quick to help if you had any questions or needed assistance. When he wasn’t available, then Michelle and Charlie were there with witty banter and friendly smiles when taking our orders. Evenings in the Showroom were fun, with games, quizzes and musical shows. Was my first time there and enjoyed every moment of it.

Lester J.

Caravan clean and beds comfortable. Didn’t watch the entertainment as mainly stayed in the bar. Would also like to say thanks to the cleaners for finding and handing in my granddaughters Nintendo Switch. My daughter didn’t realise is was missing for a few days after returning home and called the park and it had been handed to lost property. So a big thank you to them.

Claire S.

We won’t be going back. On arrival our caravan wasn’t clean. Rubbish left in 2 of the bedrooms. Food left on a sofa and a bowl. Described as extra wide, but was a standard size. Grill did not work and oven door wouldn’t close all the way.
The resorts only highlight in my opinion were 2 members of staff. Taylor who helped my son with the high ropes activity. He was fully engaging with the children and made them feel great. The other star was Cameron. He hosted the wrestling event. He was amazing. He kept the crowd going the whole time. Made the adults laugh and got the kids booing and cheering throughout. An absolute asset.

Leanne M.

We had another great time at Camber Sands. It has everything we need to keep the little ones entertained. The entertainment was the highlight - the team are great. The pub and food is great too. The arcade is fun, but the floor needs a hoover and clean. The security are helpful, ut some members can come across quite aggressive - is there any need? The location is great - we loved our sunny day on the beach. Overall, we had a wonderful holiday and will return soon!