Nuffield Health Croydon Fitness & Wellbeing Gym - Croydon

Francesca L.

Wish I could give zero. Place is disgusting and filthy. Cleaner cleaning machines in gym with a wet mop.no idea what diseases she’s spreading anround! Other machines not cleaned in Years!! Ladies toilets are beyond gross! Men in bare feet in gym! Spoke to someone on way out did not seem to care!!

Dan

I have been a member of this club for just under a year and It is one of the worst gyms I have used. My membership is nearly £60 per month and I feel like I've been conned. I have raised issues with the general manager and customer services and have been ignored and avoided by the general manager. Just on the customer service alone I would avoid this gym, however there are plenty of other reasons to!

A key thing to know is that if you have any need to use the lift due to disability or mobility issue, the one here doesnt work and has been pretty much out of order for the whole time I have been a member.

The equipment is out of date, nothing matches and thre gym is overall dirty. As a regular gym goer, there are quite a few things that are so basic that this gym fails at:

Clips are ziptied to cable machines - this would be fine but no clips are matching in size and some are broken but ziptied so cant be swapped. This is both ridiculous and dangerous

The attachements are cheap and basically bought from amazon. I had a handle snap while using it and could have really hurt myself. I complained and was basically ignored both by staff on shift and by management.

Machines are often out of service for months - there are notes posted around the gym apologising for this, but nothing is ever done to rectify the situation.

Treadmills often switch off when you are using them as having them all on 'trips the fuseboard' as described by a member of staff

I have seen the fire service at the gym 5-6 times during my membership, and that just during the hour I go a day. According to the staff, the 'plant room often gets full of smoke' THATS MAD.

There is one of each set of dumbells, one ez curl for the whole gym. There is only one abductor/adductor machine and one smith machine in the gym. There is often queues for both even in dead hours.

The aircon often fails and the whole gym get ridiculously hot.

I cant speak about the pool or sauna as I dont use them, but if the cleanliness is similar to the rest of the gym, you'd be best to avoid both!

Honestly, dont join this gym. Its awful and ridiculously expensive

Shirin

When I joined they hadn't told me the jacuzzis had closed permanently which was just false advertising. I constantly get texts about the sauna or steam room facilities being closed. The drains in the shower rooms smell something horrid. Half the gym equipment needs servicing and the other half is just completely broken with no repairs on the horizon (the pull down bar weights are now going on 4 months without repair). They NEVER answer their phones, no matter what time of day you call. Now I'm locked into a year long contract which I can't even speak to anyone about ending or getting out of.

Charlene S.

Gym facilities and sauna are brilliant however i joined to go to classes and they're always full. I have called and complained also emailed so I guess I will just leave .

G96

Decent sized gym with good classes in a good location, but the equipment is awful. Half of it is broken at any given time, and they take forever to get fixed. The stairmasters have been bust for over a year now, not good enough for how expensive it is.

Christine S.

Dated need refurb ladies toilets smell bad and are filthy
We do classes in a room that used to be the bar that’s no longer used and it’s so dirty
The floor in the main studio is always dirty
And the swimming pool …. Don’t even go there unless u want to catch something

Jade B.

For the price wouldn’t recommend, the machines are old and half the time they’re out of service. Some of the staff are weird/rude, some are great it’s hit and miss with them. The gym is also very small in general so can’t imagine how busy it gets at peak times. For £72 it definitely seems like a stretch for what you receive. The sauna and steam room are also the size of a shoe box and the jacuzzi permanently closed. I’d genuinely pay £100 more per month to go to David Lloyd but I’m now roped into a 12 month contract. So once that’s done I’m goneeee

James B.

What is going on at this gym...it's a lovely big space in a good location but the maintenance of the equipment is a joke. I usually use the one in central Croydon but I was there last night and only 4 out of 8 cross trainers were in service, and only 1 exercise bike. They have 2 stepper machines, one of which has been broken for over a year and now the other one seems to have packed up too...fix/replace broken machines!