Nuffield Health Cheam Fitness & Wellbeing Gym - Sutton

Oliver W.

Decent gym, terrible front desk attitude

The gym itself is alright—nothing special, but it gets the job done.

What ruins it is the front desk staff who feel the need to passive-aggressively shout “BYE!” multiple times if you leave without saying it first. Even when they’re busy chatting amongst themselves. I'm in a rush get over it! I frequent Nuffield's all around south London and this is the only one with passive aggressive, sanctimonious front desk staff.

I’m coming to a gym, not a customer service seminar. Get over yourselves.

mark A.

Very nice gym here great price, friendly staff and the guy who maintains the men’s changing is a credit to the place as it is kept spotless.

Jan H.

Female showers are not cleaned on a regular basis .. this has been getting worse over time in particular at weekends.Have you cut back on the times showers are cleaned?
Mentioned to reception in the past but the situation hasn't improved.
I don't like showering in dirty surroundings

lefty

it’s a decent gym for the price. The machines break down a fair bit but i seem to see them be fixed within a few weeks so that’s ok. Staff are attentive at front desk but the trainers seem unfriendly and unhelpful.

My least favourite thing is the classes they do on the floor, one fella has the music blasting so loud it disrupts everyone else, surely they can move it into the studio or better time it so the floor is for people to train? seems silly to have something so disruptive for everyone else for a class that has max 3/4 people at any time?

Fraser C.

Nice gym, good range of facilities. Very well maintained. Concierges are very nice and helpful.

Comeback C.

I have used the gym, swimming pool and associated facilities (sauna/steam room) which have been top notch and I can wholeheartedly recommend becoming a member of this fantastic fitness and wellbeing centre!

Ross C.

I joined the club in November last year. So far the experience has been very disappointing. Here are a list of issues you may want to consider before joining this gym/club:

- Lack of equipment (only one bench press bench and barbell in the whole gym).

- Most of the cardiovascular equipment does not work. You will find yourself moving from machine to machine until you find one which works (and also watch many others do so). The touch screens on nearly all of the machines are unresponsive so you cannot choose any of the programs on them.

- Most of the resistance machines are poorly maintained and are in need of replacement.

- There are sometimes towel shortages so you have to choose to go home sweaty or wet.

- The sauna room has been closed for just under a month now, with issue being some planks on the benches having come loose.

- The floor leading to the pool area from the men's changing room is often dirty towards the end of the day and very slippery.

- The toilet area in the men's changing room is falling apart.

- No spin dryer in the men's changing room.

All of that said, the staff are usually very friendly, and seem to have an insurmountable amount of work to do - so I'm guessing the issue is with management at the company level.

If you want to join a gym only for cardio/resistance machines or free weights, join somewhere different for half the price. Currently, with the sauna closed and half of the equipment not working, I do not feel like I am getting the service I paid for.

Sophie S.

Great gym, friendly and helpful staff. Clean facilities and equipment