FETCH - London

Charley S.

The older gentleman as the till was so lovely, as always, however the younger brunette employee (who we thought was a customer at first) was incredibly rude and accused us of stealing and then when we said we hadn’t taken what he asked us about he said “just to let you know there are cameras everywhere”. Why ask us, just go check the footage so as not to embarrass everyone involved. Really terrible etiquette, guilty until proven innocent.

Luis M. R. R.

I went few times and the guy who attended me, as nice as always. He helped me with some questions that I have. Last time I bought few stuff and we were talking about those and makes me feel comfortable to speak with him. (He was so hot 🙈) 100% recommend fetch shop

SJ D.

Popped in earlier as I ordered a new toy to fulfill my evening with no plans, (And many other evenings I’m sure!). Click and collected within about an hour. Smooth and easy process. Really friendly guys, apologies if I was quick to get in and get out, I promise it was because I was desperate to get home and have some fun! Which by the way, has been fun so far! 😉 - thanks Team Fetch. I’ll be back!

Matthew D.

I love writing these kind of reviews!
I ordered some room aromas online, collection. I then realised that I would not be able to make it ( I live in North London, so 40 mins away from the shop). I called and asked if I could change the delivery method ( they offer 3h same day delivery within the M25, London) but the cost was to high so I decided to reschedule my appointment and went to the store to collect my room aromas. I tried 2 out of the 3 I purchased and they are really strong!! amazing! This was my first time at the store and they seemed to have a LOT of stuff, I will definitely pop back in to have a proper look ( first adult store I have ever visited too and it was a great experience)! thank you for the amazing service!!

Barry S.

I bought my green pup hood at fetch online. I love it. This is a great service. 🐾🐾🐾

Nikolai A.

I was specifically looking for swimwear when I visited the website, and was surprised by the number of brands and styles available. After several hours of googling, they turned out to have the widest range in the UK! They have an equally great selection of underwear too, so I'll keep them in mind when I next need.

Delivery was superfast and the items were very well packaged. I also have to mention the great customer service I received, both in person at the store and online.

If I could give more stars I would!

Matt W.

Bought my first three products yesterday. Fabulous quality, and great prices. All the staff were friendly and welcoming. I did the super efficient order and collect. They let me know well within an hour that my order was ready. I've just ordered two more things. The store is very tempting, so this time I'll stay and see what else I can find! Definitely 5 🌟

Fernando N.

Customer service is sad. I work in the services industry facing the public and I am always understanding with people who work in the same business I do.
Nevertheless I must say that asking a question is a sentence for you to be judged, made fun off because of your accent, being rushed out like you’re an inconvenience.
The gentleman I spoke to made all efforts to make me feel small by using his English as a weapon. Speaking extremely fast and putting bad faces or showing despise shamelessly. I crossed london specifically to buy some items for a party for me and for some friends. Clothing, lubes poppers etc. All started when I dared to ask his majesty about the poppers and the condescending started. I apologised for not being able to understand him fully hoping he would speak a bit slower and I felt like he was going to escalate to a worst stage when he said aggressively and I quote. Well I can’t understand you either.
I felt disregarded and humiliated. If you are in a shop where you supposed to shop for unconventional items and paying prices that are not cheap we expect a minimum standard of customer service. I visited the shop on the Friday 5th of may near the closing time. Understandable that people want to go home but if the shop is open till 8 and a customer walks in on time it is the duty of the business at least not to act in such a shameful manner. Is your shop closing soon? Well, inform your client politely. I’m taking my pounds else where. There are plenty of options