Chartered Insurance Institute - London

Curtis B.

It will have taken two and a half weeks for me to get started with both of the modules I purchased. I bought a membership online which took over a week to sort out, and was told a different thing each time when on the phone to them. First time it was 24 hours to process, second time it was 48 hours to process then the third time I rang they said their systems haven’t registered the order and had to put it through manually which took a further 48 hours to process. Once my membership had been activated I ordered my courses at the members price and got an order confirmation within an hour of purchasing. I waited 48 hours and then rang to see why I couldn’t access my courses for me to be told that they haven’t once again registered the order and had to do it manually and even suggested that I’m better purchasing the learning material on the telephone instead of online. My order consisted of two modules with print study texts, I waited another 72 hours for the textbooks to arrive for me to only take delivery of one textbook. I rang them again which by the way takes 30min each time to get through to somebody, for them to say oh we’ll send you one out and their system hasn’t registered it properly. This is supposed to be a respected and professional organisation and all I have experienced are delays. I have rang this place over seven times in the last two and a half weeks now. I would have gone elsewhere if this wasn’t the most accredited institute for the course I’m undertaking.

Jack S.

Tie you into doing their exams, continually try and rip you off and then will run out of bookings for an exam they only put on 4 times a year well over a month before it’s on, after very happily taking your money for it and not picking up the phone to help sort booking issues. They know once you’re tied in you will have spent too much time and money with them to change provider.

Be careful about choosing to go down the CII route, I’ve not done any of the others but no idea how it could be any worse. The staff are nice but whoever’s responsible for making sure this “institution” actually works properly for their customers needs to take a long hard look in the mirror and ask themselves if they’re taking advantage of people, or maybe they’re just absolutely atrocious at their job.

Kemal R.

Appalling experience…extremely unprofessional and incompetent.

I’m simply bewildered how they run this body - I’m half way through my exams, otherwise I would go elsewhere. Very disappointing! Do not recommend them!

Alex W.

Had an awful exam experience with these people. 2.5 hr online exam - averted eyes from the screen for literally 2-3 seconds to rest, and they threatened to fail me.

When I said NHS recommendations say we should rest our eyes for 20 seconds every 20 minutes when looking at a screen - they didn’t even bother to comment on that or show how they comply, and instead gave a gaslighting response instead - suggesting I ask for reasonable adjustments next time…for permission… to rest my eyes…seriously?!

I passed the exam, but the online experience is the worst I’ve ever had in my life. I’d recommend going to one of the other providers who aren’t so draconian.

Vera Z.

Just got some assistance with the membership renewal, the lady on the phone Donna was super quick and professional. Wonderful customer service experience!

Neil W.

I attend the quarterly regional conferences and they are usually interesting and useful. They always lay on a good buffet and very tasty biscuits, too.

Mara A.

Nice building with good facilities. The catering staff are always nice as are the receptionists.

Sam L.

Exams are a nightmare - Try LIBF instead.