Nuffield Health Wokingham Fitness & Wellbeing Gym - Wokingham

Jen Gough

There are loads of classes, but it's extremely difficult to book a place on the ones I want. Had a bad experience in a class a few months back and have since cancelled membership.
The equipment has been improved, but still very much lacking in free weights and lifting equipment. Opening time isn't quite early enough

Michael Roberts

I joined Nuffield in Wokingham at Easter after several years at another club across town. The facilities at Nuffield are superb. Everywhere is kept super clean, the club is welcoming and friendly but the best thing by far is the classes. A huge range, well organised, reliable, easy to book on the app. All of the instructors I have met so far are super friendly and helpful, and Frankie in particular deserves a special mention for being so supportive and enthusiastic, making the classes just the right blend of challenging but still enjoyable. ⭐️⭐️⭐️⭐️⭐️

PinkOrchid B

DISHONEST & LEGALLY QUESTIONABLE

Was excited to join this gym but had concerns from the start. One manager giving misleading membership prices, later the excuse being that they were transitioning membership price plans - not correct, he said he would give our daughter a lower price as a special deal. Managers covering for managers.

The machines are really outdated, none of them have workout plans, none have scenic routes to follow on screen, none of the tv channels work on the equipment.

The ceiling in the gym has been broken and the ground underneath blocked off for months. Several exercise machines have been out of order for months despite us being assured on our tour after I asked the downtime of broken machines, that they are fixed in a timely manner. The same ones were still out of order 3 months later.

The lift from the multi-storey car park is also always out of order from the gym parking level, not ideal when you have a disability like me.

And to top it off, they took money from our bank account without authorisation! We had not completed and handed back a direct debit mandate for our child’s membership, so they took it upon themselves to increase the direct debit we already had and take the money without consent or prior notice! Each membership had a seperate direct debit and this one was not yet completed or authorised.

When I challenged them I was told that them taking money without authorisation is a ‘gray area’.

It is NOT.

It is a breach of the direct debit scheme, a misuse of data they hold under GDPR laws, against the FCA rules and Payment Services Regulations 2017, not to mention A HUGE breach of trust.

Oh and the cancel anytime contract?

Read the terms and conditions, when you cancel you still have to pay the next month. They tried to quote the ‘terms and conditions’ when I challenged this until I quipped back that taking money without consent is also a breach of terms and conditions. The manager only then agreed to waiver the pro rata fees.

They are in the process of refunding the unauthorised payment taken from our bank but when I asked for a refund of the previous months memberships as compensation for their dishonesty and underhand and illegal conduct - this was denied.

The only positives of this gym are the lovely reception staff and the beautiful pool.

As a well known brand such as Nuffield Health, that coincidentally have business links with employers and our health insurance providers, our initial excitement and misguided loyalty we felt to Nuffield Health were extremely misplaced and disappointing.

Domenico Di Bucchianico

Wonderful gym.
Clean, modern, furnished.
Staff seems very nice too.
Visited here as I am passing by, but I wish I lived here. This is 100+ better than my local Twickenham branch.
Quiet, no useless loud house music.

Anthony igbiniyesu

I have been a member of this gym for some years and have seen it go gradually down the drain! Once upon a time it supplied towels and lemon infused drink, which was a good touch . That stopped. The equipment are dated, the smith machine has been out of order for a good few months now, the roof leaks and it is generally not as clean as it used to be. On the plus side, the staff and instructors are "A1". Decided to cancel my membership - real shame.

Kay Dain

Really happy at this gym. Brilliant classes with talented instructors who really care. Friendly members who welcome everyone. It’s a good place for your body and your well-being.

Nasima Ahmed

I have been a member for more than 10 years. Love all the classes, the facilities and most importantly free car park. Highly recommend anyone considering joining the wokingham branch.

Hollie boyd-leslie

I’ve been a member for 8 months now and can honestly say I always look forward to attending my classes. Aynsley, Cam and Patrick always put on great gym floor classes. We have a little community of people that go each week, so they have become really social too. Aynsley in particular has recently adapted his circuits classes and has added a team competition element which has really spiced them back up again. At times, classes can get a little repetitive, so we love that Aynsley is trying to change them up a bit and keep them exciting for us. I haven’t seen a class as busy as it was tonight in a long time- so other people must love them too! Thank you to all of the PT’s, you’re fab!